Best Practices & Tools for Nailing Customer Experience

“To compete in today’s business world, you must be available, relevant and responsive – all the time.Your customers expect nothing less.” – Shep Hyken – Author of “The Amazement Revolution”

We are happy to share that we hosted a webinar on “The Best Practices & Tools for Nailing Customer Experience” for our US and UK based audience on the 25th and 26th of February this year. This was our first offering and we hope to continue with a series of webinars that are informative, engaging and useful for our clients, and followers.

The webinar was run by our UX champions, Mohan Krishnaraj, Sr. Director of UX and Justin Hamacher, Director of UX. We had a great turnout and the participants enjoyed the discussion which ended with a Q&A session. The conversation revolved around defining customer experience strategy, responsive web design, accessibility, analytics and user research. We wanted our audience to leave with a thought on how to create the future of an effortless customer experience.

In today’s competitive world, companies are certainly thinking about the benefits that come with giving their customers a memorable experience, to entice them to come back for more. The truth is that, this is not a simple process, but  a complex and well thought out strategy that includes many pieces that all fit in to make one unique and effective customer experience.

Our webinar touched on the benefits of having a responsive web presence. According to Mohan Krishnaraj, “A company can create deeper relationships with its customers if it is responsive, available, relevant and accessible. If companies are not using responsive web design, they are doing it wrong.” It’s the perfect time to work on cohesive designs across an array of ever-increasing screens.

As mobile traffic continues to surge, it is essential for marketers to include responsive web design in the multi-screen era we live in. It is necessary to conquer device proliferation and acquire new age customers. Responsive design offers customers an optimal viewing experience across various platforms, allowing businesses to be in front of customers at every step of their online journey.

Responsive design not only makes your website look attractive and device-friendly, it also makes it accessible and structured without clumsy zooming or shrinking. It helps companies increase conversions, transactions and revenue, and this webinar helped all the participants develop these skills. We’re excited about the success of the webinar and plan to continue our series of webinars in the future.

Watch the webinar here

 

 

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